Privacy Policy

We are strongly committed to respecting your online privacy and recognize the need for appropriate protection and management of any personal information collected and/or collated by us.

The purpose of this Privacy Policy is to ensure that there is an intact charter that governs the collection, usage and protection of any personal and/or sensitive data collected by us. This Policy defines our procedure for collection, usage, processing, disclosure and protection of any data or information obtained by us through the Platform

Any reference made to Privacy Policy in this document shall mean and refer to the latest version of the Privacy Policy

By using the platform or services, you explicitly accept, without limitation or qualification, the collection, use and transfer of the information in the manner described herein.

Please read this privacy policy carefully as it affects your rights and liabilities under law.

Please note that by providing the Information (as defined here in below), you provide your consent and authorize us to collect, use or disclose such Information for the Legitimate Purpose (as defined below) and as stated in this Privacy Policy and as permitted or required by applicable law. Moreover, you understand and hereby consent that this Information may be transferred to any third party for the purpose of providing Services through the Platform or to any third-party providers for rendering Services, any jointly developed or marketed services, payment processing, order fulfilment, customer services, data analysis, information technology services and such other services which enable us to provide Services through the Platform.

This Privacy Policy shall be enforceable against you in the same manner as any other written agreement. By visiting or accessing the Platform and voluntarily providing us with Information(including Personal Data), you are consenting to our use of the Information, in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you may refuse or withdraw your consent any time, or alternatively choose to not provide us with any Information. Under such circumstance, we may be unable to render Services.

Such an intimation to withdraw your consent can be sent to privacy@bookeeapp.com

“Subscriber” shall mean an individual or entity that is availing the Services by Us.

“Controller” means the natural or legal person, public authority, agency, or other body which alone or jointly with others, determines the purposes and means of the processing of Personal Data.

“End-User/Customer” means any person or entity who interacts with Services any individual who interacts with the Services, including users of our mobile applications such as the Platform, and individuals who book appointments, purchase services and otherwise interact with ourSubscribers through the Services.

“Process” means any operation or set of operations which is performed on Personal Data or onsets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise  making available, alignment or combination, restriction, erasure or destruction.

“Processor” means a natural or legal person, public authority, agency, or other body which Processes Personal Data on behalf of the Controller.

“You” and “Your” means an identified or identifiable natural person whose Personal Data We process as a Controller.

We may change this Privacy Policy at any time. The most recent version of the Privacy Policy is reflected by the version date located at the top of this Privacy Policy. All updates and amendments are effective immediately. We encourage you to review this Privacy Policy often to stay informed of changes that may affect you, as your continued use of the Website signifies your continuing consent to be bound by this Privacy Policy. Our electronically or otherwise properly stored copies of this Privacy Policy are each deemed to be the true, complete, valid, authentic, and enforceable copy of the version of this Privacy Policy which were in effect on each respective date you visited the Website.

“Personal Data” means and includes any Information that relates to a natural person through which an individual is identified, such as the name, contact details, phone number, email address, gender, age, organisation name, organisation email id, demographic information such as address and pin code, any photo identity or any other information relevant to product choice and preferences provided by a User, including but not limited to information gathered through availing Services

“Technical   Information” means and includes any Information gathered through various technologies that may employ cookies, web beacons, or similar technologies to automatically record certain information from your device through which you use the platform. This technical information may include your Internet Protocol (IP) address, device or browser type, Internet service provider (ISP), referring or exit pages, clickstream data, operating system, hardware model, operating system version, unique device identifiers, and mobile network. This data includes usage information and user statistics

(The Personal Data, Health Data, Technical Information and Non-Personal Information are collectively referred to as “Information”)

Our Platform may utilize “cookies” and other Technical Information. “Cookies” are a small text file consisting of alphanumeric numbers used to collect the Information about Platform activity. The Technical Information helps us analyse web traffic and helps you by customizing the Platform to your preferences. Cookies in no way gives us access to your computer or mobile device. In relation to Cookies, you can deny access to the installation of the Cookies by modifying the settings on your web browser, however, this may prevent you from taking full advantage of the Platform

Our use of Cookies and Technical Information allows us to improve Platform and your experience of Platform and Services. We may also analyse Technical Information that does not contain Sensitive Personal Information for trends and statistics

Through the Services:

We collect information about you whenever you use the Services, for example:

If you are an End User, when you create an account on through the Platform or through the website powered by us, we may ask for Personal Information such as your name, email and postal address, and other information you may provide with your account.

If you are an End User interacting with the Services through a Subscriber, we also collect Personal Information that you provide to the Services when you initiate a transaction or otherwise engage with the Subscriber, such as to book an appointment, make a purchase, or respond to a marketing campaign.

If you are a Subscriber, when you sign up for our Software Service, we ask for your company name, address, phone number, email, credit card information, business registration, and other information about your business, as well as names and email addresses of authorized individuals on your account. If you attend one of our events(e.g., a tradeshow, webinar, or training), we may ask for your feedback, contact details or other information to follow-up with you, such as send you marketing communications consistent with your choices.

We collect information about you when you interact with the Services. For example, if you initiate a transaction through the Services, such as a purchase, we may collect information about you, such as your name, email, phone number, address, as well as any other information you provide in order to process the transaction. This information may be shared with others for the same purposes. We may also collect other Personal Information at the request of the Subscriber you are transacting with or through. We may also store information that your computer or mobile device provides to us in connection with your use of the Services, such as IP address, operating system, deviceID, and device type.

We may collect information about others from you, including your emergency contacts, and only use this information for the reason it was provided.

Improve our site and services

You do not have to provide us with certain Personal Information, however, if you do not provide or enable us to collect the necessary information, we may not be able to provide the Service. If you disclose any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

We may use and disclose Personal Information only for the following purposes:

To promote use of our services to you and others. For example, if we collect your Personal Information when you visit our Website and do not sign up for any of the Services, we may send you an email inviting you to sign up. If you use any of our Services and we think you might benefit from using another Service we offer, we may send you an email about that. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email we send. In addition, we may use information we collect in order to advertise our Services to you or suggest additional features of our Services that you might consider using. In addition, we may use your Personal Information to advertise our Services to potential or other users like you.

To provide our Services – for example, to set up and maintain your account, backup and restore your content, and provide support for the Services.

To further develop our Services – for example by adding new features

To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;

To send you informational and promotional content in accordance with your marketing preferences. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.

To bill and collect money owed to us by our Subscribers. This includes sending you emails, invoices, receipts, notices of delinquency, and alerting you if we need a different credit card number. We use a third parties for secure credit card transaction processing, and we send billing information to them to process your orders and credit card payments.

To send you System Alert messages. For example, we may inform you of temporary or permanent changes to our Services, such as planned outages, new features, version updates, releases, abuse warnings, and changes to our Privacy Policy.

To communicate with our Subscriber about their account and provide customer support. To enforce compliance with our Terms of Use and applicable law. This may include developing tools and algorithms that help us prevent violations. To monitor and protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of Bookee and others

To protect the rights and safety of our Subscriber and third parties, as well as our own.

To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.

To provide information to representatives and advisors, including attorneys and accountants, to help us comply with legal, accounting, or security requirements.

To prosecute and defend a court, arbitration, or similar legal proceeding. To respond to lawful requests by   public authorities, including to meet national security or law   enforcement requirements.

To provide, support, and improve the Services we offer. This includes our use of the data that our Subscribers provide us in order to enable our Subscriber to use the Services to communicate with their customers. This also includes, for example, aggregating information from your use of the Services or visit to our Websites and sharing this information with third parties to improve our Services. This might also include sharing your information or the information you provide us about your customers with third parties in order to provide and support our Services or to make certain features of the Services available to you. When we do have to share PersonalInformation with third parties, we take steps to protect your information by requiring these third parties to enter into a contract with us that requires them to use the Personal Information we transfer to them in a manner that is consistent with this policy.

To provide suggestions to you. This includes using data to suggest products or services that you may be interested in or that may be relevant to you or your customers. We may communicate with you about offers and promotions offered by Bookee and others we think will be of interest to you, solicit your feedback, or keep you up to date on Bookee and our products.

To transfer your information in the case of a sale, merger, consolidation, liquidation, reorganization, or acquisition. In that event, any acquirer will be subject to our obligations under this Privacy Policy, including your rights to access and choice. We will notify you of the change either by sending you an email or posting a notice on our Website.

Combined Information: We may combine Personal Information with other information we collect or obtain about you (such as information we source from our third-party partners), to serve you specifically, such as to deliver a product or service according to your preferences or restrictions, or for advertising or targeting purposes in accordance with this Privacy Policy. When we combine Personal Information with other information in this way, we treat it as, and apply all of the safeguards in this Privacy Policy applicable to, Personal Information.

As you use our Services, you may import into our system Personal Information you have collected from your customers or other individuals. We have no direct relationship with your customers or any person other than you, and for that reason, you are responsible for making sure you have the appropriate permission for us to collect and process information about those individuals. We may transfer Personal Information of you or your customers to companies that help us promote, provide, or support our Services or the services of our Subscribers (“Service Providers”). As part of our Services, we may use and incorporate into features information you have provided, we have collected from you, or we have collected about customers. We may share this information, including customer email addresses, with third parties in line with the approved uses in Section 6.

If you are a customer and no longer want to be contacted by one of our Subscribers, please contact the Subscribers directly to update or delete your data. If you contact us, we may remove or update your information within a reasonable time and after providing notice to the Subscriber of your request.

We will retain Personal Information we process on behalf of our Subscribers for as long as needed to provide our Services or to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements.

Links to third- party websites. Our Websites include links to other websites, whose privacy practices may be different from ours. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Website you visit.

If you wish to exercise these rights, you may submit a written request using the contact details set out in this Policy.

You agree and accept that your Information may be stored in third-party cloud service infrastructure providers. While all reasonable attempts have been taken from our end to ensure the safe and secure storage of your data, we shall not be liable for any data breach on the part of the third-party cloud service infrastructure provider that was beyond our control. In addition to the security measures put in place by the third-party cloud service infrastructure provider for safe and secure storage of your Information, we use certain physical, managerial, technical or operational safeguards as per industry standards and established best practices to protect the Information we collect. We use reasonable security practices and procedures and use secure servers as mandated under applicable laws for the protection of your Information. We review our Information collection, storage, and processing practices, including physical security measures to guard against unauthorized access to systems. However, as effective as these measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that the Information you supply will not be intercepted while being transmitted to us over the internet. You accept the inherent security implications of data transmission over the internet and the internet cannot always be guaranteed as completely secure. Therefore, your use of the Platform will be at your own risk. If you have any concerns, please feel free to contact us at the details given in this Policy.

Your information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your data will take place to an organization or a country unless there are adequate controls in place including the security of your data.

We may disclose Personal Information to the following types of third parties for the purposes described in this policy:

Service Providers. Sometimes, we share your information with our third-party Service Providers, who help us provide and support our Services. For example, if it is necessary to provide you something you have requested (like enable sales via Stripe), then we may share your and/or your customers’ Personal Information with a Service Provider for that purpose. Just like with the other third parties we work with, these third-party Service Providers enter into a contract that requires them to use your Personal Information only for the provision of services to us and in a manner that is consistent with this policy. Examples of Service Providers include hosting services and content delivery services, and payment processors. Our credit card processing vendors, uses security measures to protect your information both during the transaction and after it is complete. Our credit card processing vendors are PCI compliant

Advertising Partners. We may partner with third party advertising networks to manage and serve our advertising on other sites and may share Personal Information with them for this purpose. All third parties with which we share this information are required to use your Personal Information ina manner that is consistent with this policy. We and our third-party partners may use cookies and other tracking technologies, such as pixels and web beacons, to gather information about your activities on our websites and other sites in order to provide you with targeted advertising based on your browsing activities and interests. We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of thePersonal Information. If you have any questions about the security of your Personal Information, you may contact us at privacy@bookeeapp.com. Bookee accounts and customer logins require a username and password to log in. You must keep your username and password secure, and never disclose it to a third party. Because the information in your customer lists is so sensitive, account passwords are encrypted, which means we cannot see your passwords. We cannot resend forgotten passwords, and can only provide you a link you can use to initiate the reset process

We may, from time to time, offer surveys, contests, sweepstakes, or other promotions on our websites or through third parties (collectively “Our Promotions”). Participation in our Promotions is completely voluntary. Information requested for entry may include personal contact information such as your name, address, date of birth, phone number, email address, username, and similar details. We use the information you provide to administer Our Promotions. We may also, unless prohibited by the Promotion’s rules or law, use the information provided to communicate with you, or other people you select, about our Services. We may share this information with our affiliates and other organizations or Service Providers in line with this policy and the rules posted for the Promotion.

When you send an email using our service, it bounces from server to server as it crosses the Internet. Along the way, server administrators can read what you send. Email was not built for confidential information. Please do not use Bookee to send confidential information. We may review the content of our Subscribers’ email deliveries to make sure they comply with our Terms of Use.

Your customer lists are stored on a secure Bookee server. We do not, under any circumstances, sell your customer lists. If someone on your customer list complains or contacts us, we might then contact that person. We will alert you if we have any communication with any of your customers explaining why. Only authorized employees have access to view customer lists. You may export (download) your customer lists from Bookee at any time. We will use and disclose the information in your customer lists only for the reasons discussed in this document. Bookee will never market directly to your customers, or use any of the customer information you have uploaded, for marketing purposes.

If a security breach causes an unauthorized intrusion into our system that materially affects you or people on your customer lists, then Bookee will notify you as soon as possible and later report the action we took in response.

Our Service is not directed to children (as per the applicable law). We do not knowingly collect personal information from children under the age of 18. If you have reason to believe that a child has provided personal information to us through the Service, please contact us and we will endeavour to delete that information from our databases.

We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes. Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your Personal Information. We will retain your information for as long as your account is active or as long as needed to provide you with our Services. We may also retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our Agreements.  Aggregating Information / Anonymized data: We may aggregateInformation and analyse it in a manner to further accentuate the level of services that we offer to our customers. This Information includes average number of Users of the Platform, the average clicks of the services/, the features used, the response rate, etc. and other such statistics regarding groups or individuals. In doing so, we shall not be making disclosures of any Personal Data as defined above.

We will give You access to any Personal Information we hold about you within 30 days of any request for that information. You may request to access, correct, amend or delete information we hold about them by contacting us at privacy@bookeeapp.com. Unless it is prohibited by law, we will remove any Personal Information about an individual, either you or a customer, from our servers at your or their request. Please note we will need to confirm your identity in order to access, update, or remove any information. There is no charge for You to access or update their Personal Information.

Questions regarding this Privacy Policy should be directed to the following email ID to the following Data Protection Officer: