We have lots of exciting updates scheduled for June and the first batch of those updates just went live. So here's all that's new in your Bookee account:
In the customer profile, you can now quickly remove any existing subscription.
You can also refund the last collected payment while cancelling the subscription.
In the case you have already refunded the last payment, the system will recognise it and disable the refund option.
You can now cancel a class instance, instead of permanently deleting it. Upon cancelling, all the active bookings will be marked as free cancellations. But unlike delete, the class will still appear on your calendar and will help you visually track cancelled classes.
On the website and mobile apps, the class will still be visible but it cannot be booked.
Customers can now search through your complete video library. Additionally, if you want to link the results for any search keyword, just copy the URL from your browser.
You can also now add instructor and level to your videos in the CRM. This will allow customers to use instructor, level and video length filters on the website.
We have revamped the interface of class details view. You can now see the details of membership used to book the class.
Brand new check-in buttons to make attendance more satisfying!
Just like the calendar, you can now see the membership information in the customer profile as well.
This is our new favourite feature.
For each booking you can now see the timeline of events. Where did the booking come from? Website, app or CRM? When did it get cancelled? When did the customer move from waitlist to booked? All booking related answers in a snapshot. You can find booking info in calendar as well as in the customers profile.
Why a penalty was not charged for a seemingly late cancellation? Because it was a waitlist cancellation. To make it easier to identify such cancellations, we have now added a separate status for them. Previously they appeared as free cancellations.
Credit packs can now start on the date customer attends the first class. To understand the difference between first use and first visit please refer to this support article.
Customers can now book events (classes, appointments) using their upcoming membership. System matches the event date with the future start date of the membership, and if the event date is ahead of start date the booking is confirmed.
Let's take a customer Jane who purchases a membership on 9th June which starts from 15th June. Now she doesn't have to wait till 15th of June to start booking classes using this membership. She can book ahead of 15th June right away.
Retail products, staff payroll and kiosk mode in business app. Stay tuned for the next update!
Refresh your CRM if you do not see the latest features. Please reach out to our support team if you have any questions.